Refund policy

 

This Refund Policy applies to all digital products offered on bookbridgex.com, operated by Monarch Engineering Ltd. (“we”, “our”, “us”). By purchasing and downloading our digital templates, you agree to the terms outlined below.

1. Digital Product Nature

Our products consist of digital templates, provided via instant download immediately after a successful purchase. Because of the nature of digital content, once a file is downloaded or accessed, it is considered delivered and activated.

2. General Refund Principles

We value our customers’ trust and strive for full transparency. While digital products are generally non-refundable, we understand there may be situations where a refund is justified. Therefore, we accept refund requests under the conditions listed in this policy.

Refunds may be granted in the following cases:

  • Duplicate purchase (accidental multiple transactions).
  • Technical issues that prevent access or download of the product, when our support team cannot resolve them.
  • Wrong item delivered (receiving a different product than purchased).
  • Non-functionality of the file that makes it unusable, despite correct use of the product.

3. Non-Refundable Situations

We generally do not issue refunds in the following cases:

  • When the product has already been downloaded or accessed successfully, unless it falls under the valid cases above.
  • When the request is based solely on change of mind, lack of use, or subjective dissatisfaction (“I didn’t like it”, “I no longer need it”, etc.).
  • When the product is incompatible with a customer’s software version or device due to not checking system requirements prior to purchase.
  • When more than 14 calendar days have passed since the date of purchase (EU compliance).

4. Refund Request Window

  • Customers may request a refund within 14 calendar days of purchase (to comply with EU consumer protection regulations).
  • Refund requests submitted after this period will not be eligible.
  • For customers outside the EU, we also apply this 14-day timeframe to keep our policy consistent worldwide.

5. Refund Process

To request a refund, customers must:

  1. Contact us at support@bookbridgex.com with the subject line “Refund Request”.
  2. Provide the order number, purchase date, and the email address used for the purchase.
  3. Clearly explain the reason for the refund request.

Our team will review the request and respond within 3 business days.

  • If approved, the refund will be processed back to the original payment method within 7-10 business days, depending on your bank or payment provider.
  • If additional information is needed, we will contact you promptly.

6. Customer Responsibilities

By purchasing from our website, you acknowledge that:

  • You have read and understood the product description and system requirements before purchase.
  • You are responsible for maintaining a stable internet connection and compatible software to use the product.
  • Refunds will only be processed when your case meets the eligibility criteria set in this policy.

7. Contact Information

If you have any questions about this Refund Policy or need assistance, please contact us at:

📧 support@bookbridgex.com
🌐 bookbridgex.com

8. Compliance with Google Ads, Search & Tag Manager Policies

This policy has been drafted to ensure full compliance with Google’s requirements for advertisers and merchants. In particular, we provide:

  • Clear and transparent refund terms, with explicit conditions for approval and non-approval.
  • Accessible contact information (email, website, business name).
  • Defined response times for customer support and refund handling.
  • Fair timeframe (14 days) for requests, in line with international and EU standards.

We reserve the right to update or modify this Refund Policy at any time to remain compliant with legal obligations and Google requirements. Updates will be published on this page with a new “Last updated” date.